Introduction
1.1 This policy contains details of the delivery methods, periods and charges that apply to orders for our products made through our website, by telephone or email.
Delivery methods and periods
2.1 We offer one delivery method which is as follows:
(a) Standard Delivery. Usually within 3-5 days for mainland UK addresses. It may take longer for addresses not on the UK mainland.
2.2 If you place an order before 2pm, Monday to Friday (excluding public holidays) then we will process your order that day. If for any reason any items, you have ordered are out of stock then we will contact you as soon as possible
If you place an order after 2pm (Monday to Friday) or on a weekend / public holiday, then we will process these orders on the next working day.
2.3 The delivery periods set out in this section are indicative only, no one can guarantee that your items will be delivered with in this period. Occasionally there are issues beyond our control that means your items will be delayed.
2.4 On occasion, we may conduct fraud screening checks before dispatching the product, and these checks may delay your delivery. If the delivery is likely to be delayed as a result of fraud screening checks, we will notify you.
Delivery charges
3.1 We offer free delivery on all orders over £50.00. All orders below this value will be charged at £4.50 per order.
3.2 We may change the minimum order value for free delivery at any time and this will be publicised on our website.
Receipt and signature
4.1 When our delivery partner tries to deliver your items, they are going to ask you to sign for it. If you are not going to be in to accept the delivery then they might leave it with a neighbour, but they might also take it back to the depot and you will have to go and collect it from them.
4.2 If an initial delivery attempt is unsuccessful, our delivery service will take it back to the depot and you will have to go and collect it. If you don’t collect it within 18 working days, they will return it to us and you will have to pay again for it to be redelivered.
Delivery problems
5.1 If you experience any problems with a delivery, then just let us know by emailing sales@millparts.co.uk and we will contact the courier.
5.2 If our delivery partner is unable to deliver your products, and such failure is your, or you do not collect your products from our delivery partner within the relevant time limit, we may agree to arrange for re-delivery of the products; however, we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free of charge).
5.3 An indicative list of the situations where a failure to deliver will be your fault is set out below:
(a) you provided the wrong address for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means of leaving the products at the address for delivery and there is no person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the address for delivery to accept delivery and provide a signature.